PROPERTY MANAGEMENT
Some of our essential areas of focus include Integrated Property Management, Facilities Management, Accounting, Marketing and Leasing and Risk Management.
Rhapsody has a wide client base encompassing financial institutions, pension funds, private partnerships, foreign investors, sole owners and government housing groups.
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Upscale
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New Development
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Mixed-Use
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Value-Add
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Affordable
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Student Housing
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Distressed Assets
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Commercial
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HOA
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Senior
PRODUCT TYPES
STRATEGIC SERVICES
LEARNING & DEVELOPMENT
MARKETING & COMMUNICATIONS
REVENUE MANAGEMENT
RENTERS INSURANCE
NATIONAL PURCHASING
DEVELOPMENT & CONSTRUCTION
With over 140 combined years of experience, our team has completed more than 30,000 ground-up multifamily units as well as mixed use, residential retail, office and hospitality projects with a construction value in excess of $1 billion. We offer full development services, consulting and due diligence, major asset preservation and disaster recovery.
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Experience in pre-development, ground up construction and renovation
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Local market knowledge and expertise
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Complete understanding of multifamily from concept to renovation and preservation
INFORMATION TECHNOLOGY
Rhapsody’s technology infrastructure provides team members access to a custom property management application environment, residents with convenient and innovative services and solutions, and clients with accurate and timely property and portfolio information. These technology systems are scalable and flexible to meet changing business needs and to ensure Rhapsody’s continued prominent position among the country’s leading real estate service providers. We continually research, develop and implement improved systems to deliver stable and effective technology to team members, residents and clients.
The information technology department consists of Network Operations and Support, Application Development and Support, and the Project Management Office. Rhapsody’s core preferred property management software is Yardi Voyager, a web-based application designed specifically for property and asset managers, owners, investors and fund advisors in global residential and commercial real estate markets.
ENVIRONMENTAL HEALTH & SAFETY
At a time when liability issues seem out of control and often decide the difference between financial success and failure, adequately protecting your physical and financial assets is critical. Rhapsody’s Environmental, Health & Safety department defines areas of possible risk for Rhapsody and its managed entities, and develops and administers programs to eliminate or minimize the adverse financial impact those risks may represent.
Rhapsody's Client Reporting team is comprised of accounting, compliance and internal audit experts. Our team of professionals and CPAs provide financial information for all our managed communities in their requested formats, from cash basis to Generally Accepted Accounting Principles (GAAP) basis. Focusing on a culture of integrity and trust, our team also upholds and maintains efficient and effective operations addressing fraud identification and prevention through on-site reviews and investigations.
Utilizing YARDI, our preferred property management software, the Client Reporting team is able to exchange information between managed properties, clients and the centralized accounting center. The team also interfaces electronically with banking institutions. On-going software training and a software help desk is available to aid on-site property management staff with accounting activities.
CLIENT REPORTING
SUSTAINABILITY
Rhapsody is committed to sustainability and green planning for the properties we manage. Our dedication to conservation and the environment takes many forms, from extensive recycling programs and electronic communications to EnergyStar appliances in our homes. Our goal is to maximize return on investments through property efficiencies and performance, while lowering our carbon footprint.
HUMAN RESOURCES
Rhapsody’s Human Resources department (HR) is a cornerstone that supports the firm’s principles of quality people, strong customer service, solid market knowledge, quality systems and support capabilities. The department offers professional consulting services, as well as programs designed to recruit and retain quality personnel. Rhapsody also utilizes HR information systems that meet the unique needs of the property management business.
Rhapsody offers market competitive employee compensation and benefits packages, as well as orientation programs, training, performance management and other policies that support employee success and retention. By taking these steps the department has built a strong talent base of tenured team members, adding significant value to our clients.
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Corporate and property staffing, on-boarding, training and retention support
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Pre-hiring assessments
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Competitive health care coverage
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Performance management
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Payroll services
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Benefits administration
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Employment law, unemployment & workers’ comp
DUE DILIGENCE
Rhapsody consults with clients to provide detailed scope-of-work reports and property assessments for all multifamily product types. Our due diligence site teams have the ability to identify short- and long-term risks, including ‘life safety’ assessments, prepare capital expense budgets, coordinate with third party inspectors and prepare thorough reviews of each asset. After each inspection, Rhapsody provides a comprehensive written report of our findings which expand upon the following major components:
MAJOR COMPONENTS
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Lease File Audits
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Interior Unit Inspections
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Exterior Inspections
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Preliminary Capital Improvement Budgets
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Service Contract Reviews (Available Records)
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Utility Bill Reviews (Available Records)
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Competitive Property Surveys
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Report Compilation and Presentation
ABOUT RHAPSODY
Rhapsody Property Management Services (“Rhapsody”) is the premier multifamily property management firm in Canada focused on purpose-built luxury rental communities. Headquartered in Toronto, the company was formed to satisfy a growing need for sophisticated third party management and to provide a level of service not previously offered in the Canadian market. Rhapsody is initially focusing its efforts in Calgary, Toronto, Edmonton, Vancouver and Ottawa.
Rhapsody taps into the experience of its parent company, Pinnacle Property Management Services, which is one of the leading multifamily management firms in the United States. Ranked third on the National Multifamily Housing Council’s Top 50 Manager list Pinnacle handles all aspects of property management ranging from conventional market-rate and affordable property types to high-rise towers. With an extensive upscale property portfolio, the firm fully understands the operational needs of highly amenitized communities and will lend this experience to developments coming into the Canadian markets.
For 35 years, the parent company has perfected its management capabilities across the United States and has built a strong service platform with best practices that will nurture Rhapsody’s structure in Canada. The company invests heavily in training and support tools to attract the most talented people, enhance their performance and keep them motivated. Rhapsody’s experienced leadership team will add value at every level and its operational strategies will result in increased revenue, reduced expenses and enhanced asset value for its clients.
Leadership Team
President
Vice President
Senior Vice President Marketing & Training
Senior Vice President Operations
Management Team
Malcolm Mo
Jaffer Hussein
Corporate Analyst
Director of Marketing
Ryan Funt
Regional Property
Manager
Regional Property
Manager
OUR COMMUNITIES
Calgary, Alberta | Currently Leasing
Edmonton, Alberta | Projected Occupancy - September 2016
Toronto, Ontario | Projected Occupancy - Q4 2017
Ninety-Six Surrey, British Columbia | Projected Occupancy – Q4 2017
Vancouver, British Columbia | Projected Occupancy - Q4 2017
Toronto, Ontario | Projected Occupancy - Q4 2018
Toronto, Ontario | Projected Summer 2017
Rhapsody is a service business with an obligation to provide superior services to property owners, the residents of those properties, the providers who supply goods and services to the properties, and last, but not least, the team members. The company’s Core Values combine with the exceptional service platform to positively impact people’s lives.
OUR MISSION
It is our privilege to exercise responsible stewardship over the assets that we manage and positively maximize the interactions with our team members, customers and clients.
OUR VISION
“To exceed our customers’ expectations”
Rhapsody has an established foundation of experience, resources and partnerships which we acquired over the course of our 35-year history. We leverage this foundation to provide clients with superior products and services that are customized to meet their unique needs. Our Core Values combined with our national support services enables Rhapsody to immediately improve operations and increase the value of your investment.
PHILOSOPHY
RELATIONSHIPS
Our financial, institutional and government relationships strengthen our ability to provide clients with the most comprehensive, integrated property management services.
Our financial, institutional and government relationships strengthen our ability to provide clients with the most comprehensive, integrated property management services.
RELATIONSHIPS
